Training

How do you ensure that your team performs at the highest levels consistently? Management has changed over the last 20 so years, we have moved away from telling our people what to do. Now, we engage our teams and assist them in reaching their goals. We do not direct; we win our teams over to our point of view. We do not dictate; we inspire and empower.

We will teach your management team how to effectively engage their people by focusing on leadership development. Leadership development is needed to successfully take charge of your team in today’s ever changing and challenging business world. This training program will teach how your team how to stop managing and start leading.

Management Foundations

This two day training programme is aimed at new managers within the business or employees making the move from a supervisory position into a management position.

Your team will gain valuable insight into their role as managers and what the expectations will be going forward. They will leave with the skill sets needed to drive your business forward. We will work with you in order to ensure that this programme is bespoke and works towards your company values and objectives.

We can facilitate this either within your place of work or we can hire a suitable venue for your team.

Getting Started in Management

Management and Leadership responsibilities
Setting objectives
Performance management cycle
Delegating effectively
Assertive communication
Roles & responsibilities
Induction’s why do we do them?
Managing in 2017
Creating a personal development plan
Feedback skills
Motivational theories: Are they relevant?

Advanced Leadership Training

This four day training programme is aimed at extending the skill set of your current management team. They will learn how to successfully manage their team in a way that will involve and inspire them to achieve organization goals. This course will help your managers understand their role and the responsibilities this carries, as well as your own approach to working with others and leading a team.

We will work with you in order to ensure that this programme is bespoke and works towards your company values and objectives.

We can facilitate this training programme either within your place of work or we can hire a suitable venue for your team.

Day 1 – Recruitment

Discrimination
Employment law legislation
The interview – consistency
Questioning techniques
Role play – Practice
Create a list of questions

Day 2 – Disciplinary skills & procedures

Employer and employee rights
Conduct, misconduct and gross misconduct.
Discipline and grievance processes
Identify when and how to conduct suspensions.
Appeals process
When and how to issue warnings
Constructive dismissals
Role Play
Performance Management
Documenting evidence

Day 3 – Performance Coaching

What is Performance coaching
Values and Beliefs (What is important)
GROW model (Goal-Reality-Options-Will)
Changing behaviours and language
Micro Coaching sessions / GR
Goal Setting and Reality
OW generating Options and Way forward
Creating SMART action plans

Day 4 – Time Management

In tray exercise
Understanding “deadline pressure” and “value”
Busy V productive
Handling interruptions and distractions
Prioritising work
Delegation – 80/20 rule
Daily To-Do List
MDT’s (Must Do Today Tasks)

Coaching for Leaders

Leadership coaching is needed today more than ever as a critical tool for organizational change. Change is essential for organizations to grow and adapt to todays rapidly shifting marketplace, yet people and organisations are naturally resistant to change. Leadership coaching can facilitate productive change in people, teams and systems by enabling leaders, managers and employees to uncover potential that might otherwise go untapped.

After completing your Master Classes with SWS Coaching Ltd you will be equipped with a huge toolkit of techniques to coach individuals through a wide range of performance issues. We will teach your team all of the fundamental skills and tools required to begin their journey as internal professional coaches.

Day 1 Principals of coaching GROW

GROW in action
Building and sustaining motivation
Creating impact goals
Generating options
Move from topic to session goals
Different perspectives
Impact & challenge goals
Success strategies
Summarize & reflection
Designing actions
Introduction to REALITY
Deep questioning
Reality Check
Dealing with procrastination
Obstacles
Being resourceful

Day 2 – Principals of coaching Values & Beliefs

Definitions of values and beliefs
Alignment of values and goals
Importance of values- coach and client
Role of beliefs – coach and client
Identifying limiting beliefs- coach and client
Overcoming limiting belief- coach and client
Building confidence – coach and client

Day 3 – Advanced Coaching (NLP)

Communication through our senses
How to manage your emotional state
The power of Language
Challenge limiting beliefs in others
Challenging and changing limiting language

What Our Clients are Saying

We engaged with SWS coaching for help to deliver a personalised Customer service programme to our chain of restaurants in the U.K. As a Belgium company we wanted to enable our brand to stand out in a highly competitive market by the service and standards we give to our customers. Stephen and Wendy were fantastic from the start listening to our brief, looking at company processes and taking it away to personalise it to the Belgique way. Their easygoing and relaxed approach enabled all the staff to jump on board quickly and benefit from the training given.

It was amazing to have a coach and trainer in Stephen as this allowed staff to be challenged on limiting beliefs and inefficient behaviours / habits that were holding them back on change. I truly believe that the two combined approaches of coaching and training transformed my team’s lives and our business.

We were lucky to have them work with us for the year so we could sustain and maintain the customer service ethos we had implemented.

I would most definitely use Wendy and Stephen again for future training as they feel like part of the Belgique team now, that’s how integrated they become to our business.

Sebastian Vermeulen

General Manager – Belgique

We asked SWS coaching and training to help us grow our business as we had reached a plateau and couldn’t see a way forward. Stephen and Wendy came in and spoke to us a length regarding our current vision and where we seen the business in 5 years time. They also spent time with the senior team gaining their ideas for driving forward. We engaged their services initially for one day per week, they helped us re-design our vision, business plan and business processes.

We have gone from a company employing 5 to 12 members of staff over the last 12 months, our current sales are 20% more than last year and our costs have decreased by 15%. Both Stephen and Wendy provided coaching, mentoring and guidance during their time with us. They also created a bespoke leadership programme for the senior team that enabled us communicate more effectively within the business.

Natasha Solomon

Director – Party Box Catering Ltd

We were in a growth stage of the business as we were expanding from UK into the Europe and needed a training company who would understand our needs and what we wanted to achieve. SWS Coaching and Training came to our offices and spent time with us creating a bespoke training programme that would allow us to be able to cope with the challenges that we were just about to face in the following two years.

All the staff went through a 360 and emotional intelligence feedback process, which was so powerful and helpful to each of us, it helped us to understand who we really are and how we could work closer as a team.

The training programme created covered customer care and leadership. These two training sessions had a major impact to our business. They were very insightful, fun and packed with supporting processes to drive our skills forward. These training sessions were backed up with coaching sessions which allowed us to work on tangible action plans that would introduce the learning back into the work place.

The Design House London Ltd

Caroline Johnstone – Managing Director